The SRA Trouble Report
It is important to all of us at Yosemite Software that you have the ability to make fast and accurate lift truck quotes in an efficient manner. In the event that you have a critical issue or simple question, we feel that it is critically important that you have the ability to contact us in the easiest way possible.
The Best Practice
The absolute best way to obtain help from our support team is to use Sales Rep’s Assistant’s internal Help>Submit Trouble Report feature. The advantage of sending a help request this way is that you can attach your current worksheet, and we will receive detailed information about your problem along with the software & hardware configuration that you are using. The inclusion of this information in your submission report enables us to solve the problem in the most efficient way possible.
You can access the SRA Trouble report by clicking “Help” and “Submit Trouble Report.”
At that point, another box will open that will allow you to document your issue and send an email to the support desk with additional information that is helpful to the support team. You will notice that you can also send a copy of your current worksheet by clicking the check box next to “Attach Current Worksheet.” When the support request is sent, all of your SRA preferences are included in the email so that we can get a better understanding of the problem.
Other Support Options
We have someone to help you via telephone at 1.877.248.1771 ext. 2 between 8 AM and 6 PM EST Monday through Friday. If all of our support staff are busy on the phone, please leave a message with your name and phone number, and we will get back with you as soon as possible. In addition, we commonly monitor the support email box after normal business hours (support@yosemitesoftware.com ).
Zendesk
Another way to get help is to submit help ticket on the web via our Zendesk Portal. You can access the Yosemite Software portal by using the following link: yosemitesoftware.zendesk.com/home
Once you get to the site, enter your email and click “(Help! I don’t know what to enter here!)” and Zendesk will send you a password via email after entering your email address one more time. Once you log in to Zendesk, you click the “submit a ticket” tab, describe your issue in the box, and click “submit”. We will be informed of your issue and get to work on it right away.
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